Hotel Operation Audit

Hotels and leisure assets often encounter difficulties in trading results, which internal management cannot seem to properly address, either because it has a conflict of interest or because the problem and solution can only be identified from the outside. In some cases, the owner or investor may have misgivings about the management’s reliability and decide to entrust an independent third-party agent to identify the causes of the hotel’s poor trading performance.

Operation auditing service implies adopting a neutral stance in monitoring the actual trading of a hotel in the quest to identify inconsistencies and flaws in the day-to-day operations. Within the operation audit, the hotel’s accounting books, financial statements and staff plans are scrutinised to uncover discrepancies and anomalies.

At the end of the audit, a set of solutions and recommendations to the existing problems undermining the hotel’s operations are prepared and submitted to the Client for review. Certain imbalances such as overstaffing, high cost of sales or poor marketing strategy are identified and corrective measures brought forward to remediate the trading outlook and competitive stance of the property.